Support

We're here to help

Questions, faults or new installations — reach us any time.

FAQ

Frequently asked questions

Is installation really free?

Yes. There is no installation fee for new home customers.

How do I pay?

Contact us on 0793 875 085 for available payment options, including M-Pesa.

Do you cover my area?

Use our coverage checker or send us your location on WhatsApp and we will confirm quickly.

Can I upgrade my plan later?

Yes, you can move between 5, 10 and 20 Mbps at any time.

My internet feels slow. What should I do?

Run our speed test next to your router, then restart the router. If results are still low, send us the numbers on WhatsApp and we'll investigate.

How do I report a fault?

Call or WhatsApp 0793 875 085 with your name and location.

Get connected

Request your free installation

Leave your details and we will call you back.

Call or WhatsApp: 0793 875 085

Email: [email protected]

Web: www.pingnet.co.ke

Ready to get connected?

Free installation. No hidden fees. Local support you can reach on call or WhatsApp.

WhatsApp